All Chic Home & Garden welcomes all trade customers. When you register as a trade customer you will see our complete catalogue of products. Not all our products are visible to retail customers. To take advantage of wholesale pricing and apply for a trade account please click here to register with this form. It may take up to 24 hours to approve your trade registration. Please read some of our frequently asked questions below

Minimum Order Information

MAINLAND UK
Minimum order for new accounts (first order) £400
Minimum order for existing accounts £200
Orders above £500 will be delivered carriage free (excluding furniture)

N. IRELAND, EIRE & HIGHLANDS AND ISLANDS (STERLING)
Minimum order for new accounts (first order) £750
Minimum order for existing accounts £250
Orders above £750 will be delivered carriage free. (excluding furniture)

CHANNEL ISLANDS
Minimum order for new accounts (first order) £1,000
Minimum order for existing accounts £500
Delivery will be charged at 10% of the shipment value.

Payment Terms

We currently accept payment by Bank Transfer or Credit/Debit Card payments by telephone. After your order has been received, we will contact you to discuss delivery options and arrange payment.

We currently do not accept payments via the website.

We currently do not offer credit accounts.

Delivery Information

If your order does not meet the threshold for free delivery the following rates apply:

Orders not including furniture items: £25

Orders including furniture items: £45 

Delivery charges are for UK mainland only excluding some areas of Scotland. If your delivery location is outside the UK mainland, a team member will contact you to discuss delivery options. 

It may take up to 7 days for goods to leave our warehouse after an order has been placed. 

Every effort is made to send a complete order where requested, however, we reserve the right to make part shipments due to external factors beyond our control.

Where a product has been ordered and becomes available we reserve the right to make delivery without further notification.

If we are notified that an order requires a delivery booking the product will be held for a maximum of 30 days before shipment or cancellation.

Damaged and Lost Goods

Any damaged or faulty goods must be notified in writing to us within 10 working days of receipt otherwise no liability will be accepted. Damaged or
faulty goods should not be returned or disposed of without prior authorisation.

You may be asked to provide us with images of the damage or fault.

Non delivery of goods must be reported in writing within 10 working days of receipt of invoice.

In all cases please quote our order number, item number, item quantity.

Returns

Goods should not be returned without prior authorisation. All agreed returns must be coordinated through our sales office before collection can be authorised.  

All goods must be returned in a re-saleable condition, with no retail price labels, in complete order multiples and in the original packaging. Any goods received damaged or incorrectly packed will not be credited.

We reserve the right to levy a 20% restocking charge.

Cancellation of Orders

All orders must be signed by the Buyer. The Seller reserves the right to cancel all balances below £100.

The Buyer shall not be entitled to cancel (in whole or part) any order except with prior written permission of the Seller. Should the Buyer wish to cancel or refuse delivery of any order which has already been dispatched, we reserve the right to levy a 20% restocking charge.

Outstanding orders will be carried over at calendar year end unless otherwise instructed.