All Chic Home & Garden welcomes all trade customers. There is no registration requirement as we do not offer credit terms. All orders need to be settled prior to shipment. Please read some of our frequently asked questions below:

How do I place an order? Do I need to register for an account?

As we do not offer credit terms, no registration is required.

To place an order, simply create an order on the website and progress through the checkout process.

Payment will not be taken online. Once we receive your order, we will review it and obtain a delivery quote from our couriers. We will then call you with the total cost including delivery and request payment.

We accept payment by Bank transfer or Credit/Debit Card payments by telephone.

Please note, that no orders will be shipped until payment has been received.

Minimum Order Information

Every product has a minimum order quantity. This information is displayed on each product page.

MAINLAND UK
Minimum order for new accounts (first order) £400
Minimum order for existing accounts £200
Orders above £500 will be delivered carriage free (excluding furniture)

IRELAND, EIRE & HIGHLANDS AND ISLANDS (STERLING)

Minimum order for new accounts (first order) £750
Minimum order for existing accounts £250
Orders above £750 will be delivered carriage free. (excluding furniture)

CHANNEL ISLANDS
Minimum order for new accounts (first order) £1,000
Minimum order for existing accounts £500
Delivery will be charged at 10% of the shipment value.

Payment Terms

We currently accept payment by Bank transfer or Credit/Debit Card payments by telephone. After your order has been received, we will contact you to discuss delivery options and arrange payment.

We currently do not accept payments via the website.

We currently do not offer credit accounts.

Delivery Information

It may take up to 7 days for goods to leave our warehouse after an order has been placed.

Every effort is made to send a complete order where requested, however, we reserve the right to make part shipments due to external factors beyond our control.

Where a product has been ordered and becomes available we reserve the right to make delivery without further notification.

If we are notified that an order requires a delivery booking the product will be held for a maximum of 30 days before shipment or cancellation.

Damaged or Lost Goods

Any damaged or faulty goods must be notified in writing to us within 10 working days of receipt otherwise no liability will be accepted. Damaged or
faulty goods should not be returned or disposed of without prior authorisation.

You may be asked to provide us with images of the damage or fault.

Non delivery of goods must be reported in writing within 10 working days of receipt of invoice.

In all cases please quote our order number, item number, item quantity.

Returns

Goods should not be returned without prior authorisation. All agreed returns must be coordinated through our sales office before collection can be authorised.

All goods must be returned in a re-saleable condition, with no retail price labels, in complete order multiples and in the original packaging. Any goods received damaged or incorrectly packed will not be credited.

We reserve the right to levy a 20% restocking charge.

Cancellation of Orders

The Seller reserves the right to cancel all balances below £100.

The Buyer may cancel their order by contacting the seller in writing no later than 14 days after placing the order. Should the Buyer wish to cancel or refuse delivery of any order which has already been dispatched, we reserve the right to levy a 20% restocking charge.

Outstanding orders will be carried over at calendar year end unless otherwise instructed.