All Chic Home & Garden welcomes all trade customers. There is no registration requirement as we do not offer credit terms. All orders need to be settled prior to shipment. Please read some of our frequently asked questions below:
As we do not offer credit terms, no registration is required.
To place an order, simply create an order on the website and progress through the checkout process.
Payment can be taken online for UK customers. If you are outside of the UK please use the “Direct bank transfer” option to submit your order. Once we receive your order, we will review it and obtain a delivery quote from our couriers. We will then email you with the total cost including delivery and request payment.
We accept payment by Bank transfer or Credit/Debit Card payment via PayPal or BACS.
Please note, that no orders will be shipped until payment has been received.
Minimum order for existing accounts £200
Orders above £500 will be delivered carriage free (excluding furniture)
IRELAND, EIRE & HIGHLANDS AND ISLANDS (STERLING)
Minimum order for existing accounts £250
Orders above £750 will be delivered carriage free. (excluding furniture)
Minimum order for existing accounts £500
Delivery will be charged at 10% of the shipment value.
We currently accept payment via PayPal, Bank transfer or Credit/Debit Card payments via PayPal Checkout. If you checkout using the Direct bank transfer option, we will contact you to discuss delivery options and arrange payment.
We currently do not offer credit accounts.
It may take up to 7 days for goods to leave our warehouse after an order has been placed.Smaller orders will be shipped via Parcel Force.
Every effort is made to send a complete order where requested, however, we reserve the right to make part shipments due to external factors beyond our control.
We do not accept back orders. Our stock is kept up to date, quantities given on product pages are available for immediate dispatch.
Any damaged or faulty goods must be notified in writing to us within 10 working days of receipt otherwise no liability will be accepted. Damaged or
faulty goods should not be returned or disposed of without prior authorisation.
You may be asked to provide us with images of the damage or fault.
Non delivery of goods must be reported in writing within 10 working days of receipt of invoice.
In all cases please quote our order number, item number, item quantity.
Goods should not be returned without prior authorisation. All agreed returns must be coordinated through our sales office before collection can be authorised.
All goods must be returned in a re-saleable condition, with no retail price labels, in complete order multiples and in the original packaging. Any goods received damaged or incorrectly packed will not be credited.
We reserve the right to levy a 20% restocking charge.
The Seller reserves the right to cancel all balances below £100.
The Buyer may cancel their order by contacting the seller in writing no later than 14 days after placing the order. Should the Buyer wish to cancel or refuse delivery of any order which has already been dispatched, we reserve the right to levy a 20% restocking charge.
Outstanding orders will be carried over at calendar year end unless otherwise instructed.